Refund policy

Cancellations, Returns & Refund Policy

If you are unhappy with your purchase or have any problems with a product/order please do not hesitate to contact me at alexroseillustration@gmail.com so that I can help resolve the issue.

If you wish to cancel your order please let me know as soon as possible so I can cancel the order before it has been dispatched. If you wish to cancel your order after it has been dispatched please follow the guidance below.

If you, the buyer, wish to return an item, please notify me within 14 days of receiving your delivery. The buyer then has 14 days to return the item as long as it is in acceptable condition (please note that the seal on the craft CD-Roms must not be broken). The buyer is responsible for return deliveries, including all delivery costs. Your refund will be processed within 14 days of receiving the item(s) back.

Due of the nature of these items, I unfortunately cannot accept returns for custom or personalised orders.